Returns & Exchanges

At William Henry, we take pride in the craftsmanship of our functional jewelry and accessories; if you are not completely satisfied, you may return your item within 30 days of delivery. All returns must be in their original, unworn condition and include the certificate of authenticity and original packaging.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Print Prepaid Label

Once approved, download and print the prepaid insured shipping label provided to ensure your high-value items are protected during transit.

3

Secure Packaging

Place the item, along with all original documentation and gift boxes, into a shipping carton and securely affix the return label to the exterior.

4

Inspection and Refund

Upon receipt, our master craftsmen will inspect the item for quality assurance, and your refund will be processed to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing